We are committed to ensuring customer satisfaction with our products and services. If you are not fully satisfied with your purchase, please review our refund and returns policy below:
Refund Policy
We offer refunds under the following conditions:
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Eligibility: To be eligible for a refund, you must request it within 30 days of purchase. The product must be unused, in its original packaging, and in the same condition you received it.
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Non-refundable Items: Some items, such as perishable goods or custom therapeutic services, may not be eligible for refunds. We will notify you in advance if your product or service falls under this category.
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Proof of Purchase: To process a refund, we require a receipt or proof of purchase. Refunds will be issued using the original payment method. Please allow up to 7–10 business days for the refund to appear in your account.
Returns Policy
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Return Process: If you wish to return a product, please contact us first to initiate the return process. We will provide you with return instructions and a shipping label if applicable. You are responsible for return shipping costs unless the item was defective or incorrect.
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Damaged or Defective Items: If the product is defective or damaged upon arrival, please contact us immediately with photos and a detailed description of the issue. We will either replace the item or offer a full refund.
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Exchanges: If you would like to exchange a product, we will be happy to process an exchange as long as the product is in stock and returned in its original condition.